Aligning Vision, Strategy & Execution for Tembo Health
A transformative telehealth platform designed to empower caregivers and enhance dementia patient care.
The Challenge
Tembo Health sought to discover and build the **optimal digital solution** for caregivers and dementia patients. While they had a web-based platform, they needed to **deeply understand the unique needs of their users** to create a product that would truly make a difference in their daily lives.
The core challenge was **identifying the right product-market fit** - understanding what features and experiences would best support caregivers while remaining accessible and intuitive for elderly patients.
Our Approach
We worked closely with the **Tembo Health team, medical professionals, and caregivers** to define **north star metrics** that would drive real impact. We conducted **user interviews, competitive research, and iterative prototyping** to identify key pain points and opportunities.
Data-Driven Strategy
Prioritized impactful features for measurable business impact while maintaining user-first principles.
User-Centered Design
Extensive user research, usability testing, and data analytics guided our intuitive telehealth platform.
Analytical Framework
Custom analytical tools positioned Tembo Health for growth and evidence-based decision-making.
Accessibility-Optimized UI
Color scheme optimized for dementia patients, ensuring readability and cognitive accessibility.
The Solution
The result was a **scalable, HIPAA-compliant mobile app** that streamlined the **caregiving experience, simplified provider-patient interactions, and improved adherence to treatment plans**. We introduced **new color schemes optimized for the elderly population**, enhancing readability and accessibility.
A Color Palette for Their Users
Custom color schemes designed specifically for elderly users to enhance readability and cognitive accessibility.
Smart Scheduling
Caregivers and providers could schedule appointments effortlessly with real-time availability.
24/7 Care Team Chat
Secure, one-tap video calls allowed dementia patients to connect with their doctors easily.
Urgent Care Requests
Automated reminders helped caregivers manage patient prescriptions and daily routines.
Task Management
Intuitive task tracking and assignment tools empowered caregivers to organize care plans efficiently.
The Results
Our **data-driven, user-centered approach** led to a **highly impactful telehealth app** that is improving **access to care, reducing missed appointments, and enhancing the overall experience for caregivers and dementia patients**.
25%
Increase in appointment adherence
30%
Increase in caregiver engagement
80%
Mobile app adoption rate
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